In order to re-structure and organise the existing system for the consumer to pay the monthly bill and register complaint(s) related to power supply, Bill and Electricity theft M.P.M.K.V.V.C.L wanted to develop a mobile application in order to addressed the concern of the consumer and facilitate the consumer round the clock online.
1. To ensure that the consumers can register a complaint and track the status of the complaint.
2. To ensure that the consumers can make bill payment online and track the status of the bill payment.
3. To ensure that the consumers can provide confirmation on the resolution done on complaints register by them and provide their feedback.
4. The Consumer shall receive notifications related to various schemes or instructions for consumer floated by the department.
Henceforth, UPAY - Mobile Application has been developed for the consumers of MPMKVVCL belonging to rural as well as for urban areas so that consumer can address the concerns and facilitate the consumer 24 X 7.
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Compatible with any Android Version. |
Features of handling multiple types of complaint through single interface |
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Transparent and accurate system |
User - friendly interface for easy usage. |
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Know your Application or Complaint Status anytime and anywhere |
Easily Integrable with any of the Third Party Application. |
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IVRS Management Module for Adding and Managing the IVRS no. against which the payment is to be or made from the Android Based Application. |
Application Filling Module for filling Application form for availing various services online through Mobile |
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Complaint Type Management The mentioned module empowers one to manage multiple type of complaints that are to be catered. |
Payment Collection & Summary Android Based Mobile Application provides payment collection summary report which is collected against the request catered via calling mode |
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Complaint Management The mentioned module facilities registration of multiple type of complaint registered via multiple modes or medium like On call to CC, Mobile App & Web. |
Alerts & Notifications Facility of intimating the consumer via SMS or email alerts as and when required of various services.
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Compatible with Android devices Android Based Mobile Application compatible with every device & Android version. |
Payment & Summary Android Based Mobile Application provides payment collection summary report which is collected against the request catered via calling mode |
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Alerts (Flash notifications) Provides flash messages intimating about the bill generated and last date of payment of the bill against the IVRS whose payment has already being done by the mobile application. |
Application Tracking Module for viewing the status of application submitted for new service connection via various modes provided |
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Monitoring Mobile Dashboard Has User specific dashboard for monitoring the transactions made, track application status etc. |
Register Complaint & Status Tracking Module for registering complaint and viewing the status of complaint raised through various modes |
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Complaint Management The mentioned module facilities registration of multiple type of complaint registered via Mobile App. |
Easily Integrable with Third Party Applications |
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Online Payment Gateway Integrated with various modes of making payment of the bill via mobile application provided like Online ( Debit /Credit / Net-banking / UPI etc.) |
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M.P Madhya Kshetra Vidhyut Vitaran Company Limited, Bhopal, Madhya Pradesh |
