“SAMPARK” is designed for access various services and to lodge grievance. The citizen can use any communication mode (Voice-Landline-Fix line/Wireless, CDMA/GSM based mobile phone) etc. To provide citizen help desk for providing guidelines/information to citizen of various services offered by MPMKVVCL. Through the SAMPARK we can register a different type of complaints –
a) Voltage Fluctuation , Power Supply, Meter Burnt/Defective/Burnt/Jam,Phase Missing
b) SD Adjustment /Arrears , Bill Assessment/Average, Bill not received
c) Accident, Report Of Electricity Theft,Unethical Practices,Loose Wire
Consumer centric approach
GPS enabled tracking system
Timely redressal of enquiries & complaints
Better compliance management system
Single window complaint management system
Enhance Service level fulfilment
Build centralised data base.
Complaint Registration Module/Master
Group Master Module HT Maintenance Module
Integration with Different Applications
Integration with User Access Management
Integration with other Services
Awzpact Technologies & services Pvt Ltd has made its humble beginnings in the year 2009 and has since, grown from strength to strength. Awzpact’s functions from 2 offices in Bhopal (MP). The organization has built a reputation and a client list that includes some of the best names across worldwide services.
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