SAMPARK
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Project Description

“SAMPARK” is designed for access various services and to lodge grievance. The citizen can use any communication mode (Voice-Landline-Fix line/Wireless, CDMA/GSM based mobile phone) etc. To provide citizen help desk for providing guidelines/information to citizen of various services offered by MPMKVVCL. Through the SAMPARK we can register a different type of complaints –

a) Voltage Fluctuation , Power Supply, Meter Burnt/Defective/Burnt/Jam,Phase Missing

b) SD Adjustment /Arrears , Bill Assessment/Average, Bill not received

c) Accident, Report Of Electricity Theft,Unethical Practices,Loose Wire

To address the power supply related complaints on a proactive basis and provide effective, assured and timely services to the customers of MP state electricity boards have set up an Electricity Call Centers. These call centers work round the clock to receive customer complaints through several channels such as Voice-Landline-Fix line/Wireless, CDMA/GSM based mobile phone. The telephone number 0755-2551222, 1800-233-1912 is specifically allotted to Electricity Call Centers for handling power supply related complaints.

serve

“GET SERVED ON FINGERTIPS ONDOOR”

 

Impact

collected served

More than 0,00,00

Complaints Registered

(from Inception)

More than 0,00,000

Complaints Redressed

(from Inception)

Nearly 00%

complaints successfully resolved in through SAMPARK

Average ____________ ( Time Taken ) 

to redress the complaint registered along with consumer feedback.

 

Functionality

uam    

User Access Management

Empowers you to choose which members of the organization have access to view/edit particular documents, modules, or even locations by managing user specific permission through UAM.

Assets_Management

Assets Management

Empowers you to  managed and map the assets of the organisation ex: In power sector assets like Substation, Feeder, DTR , Pole and Meter, Consumer Management and Mapping.

Complaint_Type_Management

Complaint Type Management

The mentioned module empowers one to manage multiple type of complaints that are to be catered.

Manpower_Management

Manpower Management

Empowers you to  managed the  manpower /resources of the call centre, details along with attendance management of the manpower hired.

Complaint_Management

Complaint Management

The mentioned module facilities registration of multiple type of complaint registered via multiple modes or medium like On call to CC, Mobile App & Web

contractor_mgmt

Service Provider Management

An add-on module for service provider management which includes Service Provider's profile management , work orders, manpower management , invoice history etc.

foc

FOC / TRG / Redressal Team Management

The mentioned module facilities to manage the FOC / TRG / Redressal Management and Assets.

shut_down

Shutdown Management

An add-on functionality for managing planned / unplanned / breakdown & trip specially for power sector.

Third_Party_Applications

Easily Integrable with SAN / CISCO Applications

   

 

Advantages

multi_mode     single

Facility of registering complaints via multiple modes / mediums on the go.

   

Features of handling multiple types of complaint through single interface

track     auto

Features of Tracking Status and follow Ups etc. via single interface

   

Real Time forwarding of Complaints to execution Team/Member/FOC for resolution

matrix     Third_Party_Applications

In build customisable escalation of complaint at various level in defined time limits.

   

Easily Integrable with any of the Third Party Application or SAN / CISCO System

Customer_Centric_Approach

 

 

Compliance_Management

Customer Centric Approach     Better Compliance Management System
GPS_Enabled_Tracking_System

 

 

Single_Window

GPS Enabled Tracking System     Single Window Complaint Management System
Intime_Redressal

 

 

Centralized_Database

Timely Redressal of Enquiries & Complaints     Centralized Database Enhancing Service fulfilment

 

Our Valuable Clients

mpmkvvcl

M.P Madhya Kshetra Vidhyut Vitaran Company Limited, 

Bhopal, Madhya Pradesh

 

Project Detail
Winning Awards
  • Category - Government
  • Client - MPMKVVCL
  • Technology - Java,HTML,Java Script,Android,CSS,Oracle,Spring Framework,JAVA FX,Jasper Reports
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